Frequently Asked Questions
May I return a piece of artwork if it does not meet my expectations?
We want you to love your new art, so if a piece doesn't work in your space we offer a seven-day money back guarantee on all artwork. Return any piece within seven days of receiving your order and we'll issue you a refund on the price of the art, minus a 15% restocking fee. Art returned damaged will not be refunded.
How do you ship artwork?
All artwork is packaged in custom-built art boxes to make sure safe delivery. Our boxes are lined with high density foam to protect your art. The foam construction also makes unpacking quick and easy - no packing peanuts, no mess. We send art via FedEx, UPS and other common carriers. All artwork is shipped fully insured.
Once I buy a piece of art, how many days will it take to arrive?
Artwork is typically shipped within five to seven business days. Once your artwork is shipped, please allow three to six more business days. You will receive an email with a tracking number so that you can see exactly when your art will arrive.
What should I do if I receive a damaged piece of art?
If you receive a damaged piece of art, contact us within 24 hours.
What forms of payment do you accept?
We accept Visa, MasterCard or American Express, cashier's checks or bank wire transfers as form of payment.
How does Artist Trekker price artwork?
Artwork is priced using artist input and the expertise of our curators. When artists give their work, they are asked their desired prices for each piece. That price is then compared to Artist Trekker’s curator appraisal. We take pride in our ability to fairly and accurately price art.